Client Bill of Rights
QUALITY OF SERVICE
We believe you are entitled to a high level of proactive, courteous service from everyone at Rutledge Financial Partners.
We believe that you have the right to work with a trustworthy, dependable, Wealth Advisor focused on your financial planning needs. Your Wealth Advisor will develop a personal relationship with you through insightful communication highlighting our core beliefs and management philosophy, providing portfolio reviews annually or as often as necessary.
RECOMMENDATIONS BASED UPON YOUR NEEDS
You have the right to independent and objective advice and recommendations based upon your defined needs, risk tolerances, and goals. Throughout the Wealth Planning process your needs are clearly defined and constantly monitored.
You have the right to the strictest levels of confidentiality with information provided to Rutledge Financial Partners. Rutledge Financial Partners will protect all information to the highest standards outlined by SEC, FINRA, state, and regulatory agencies.
You have the right to a transparent relationship and to clearly know the costs for portfolio management,transactions and advisory services. All communications with Rutledge Financial Partners strive to be clear and concise. If you have a question, it is our duty to answer it for you in an understandable way.
You have the right to a prompt response from Rutledge Financial Partners. As your Trusted Advisor,we are committed to returning calls by the end of each business day. Should a request require additional research, we will set a clearly defined time frame for redress.
You have the right to be communicated to in a timely manner. As your Trusted Advisor, our goal is to provide you with information before the question arises, regardless of the medium used.
You have the right to continual education throughout the planning process.Through education, our team will provide carefully designed suggestions and strategies in the development and constant monitoring of your Wealth Plan.
You have the right to receive best execution in all that we do. Portfolio transactions will be executed in a timely manner, at the best available price, and with prompt third party confirmation. All interactions with Rutledge Financial Partners will be timely, precise, and promptly completed.
You have the right to accurate third party reporting of all managed accounts. Your statements will identify all account positions held, cash receipts, and disbursements made through your accounts.